At LW Cosmetics, we aim to ensure that you're completely satisfied with your purchase. If you need to make a return, we’re here to help. Please review the policy below for details.

1. General return guidelines

• Return period: Returns must be initiated within 14 business days of your purchase.
• Proof of purchase: A valid receipt or invoice is required for all returns.
  
  
  

2. Change of mind returns

If you change your mind about a purchase, we’re happy to accept returns, provided the following conditions are met:

• The item is in its original condition—unopened, unused, and undamaged.
• Items sold as part of a set or multi-pack must be returned as a complete set.
• The product is in its original packaging, including any protective wrapping.

Please note that due to hygiene and safety reasons, certain products cannot be returned:

• Lip care and makeup
• Nail art and accessories
• Beauty tools

If the item has been opened or used, or if it is no longer in resalable condition, we won’t be able to process an exchange or refund.

3. Damaged items

If your order arrives damaged, don’t worry—we’ll make it right. To help us assess the issue, please provide:

• Your order number, invoice, and photos of the damaged item, and if possible, the parcel box.
• Refunds for damaged items will be issued based on the level of damage, following our guidelines.

Please note, replacement deliveries for damaged items are not available, but we will process a refund.

4. Missing items

If any items are missing from your order:

• Send us your order number, invoice, and photos of the items received, along with the parcel box if possible.

We cannot offer replacement shipments for missing items, but will review your case for a refund.

5. How to return an item

If you need to return an item, here’s what to do:

1. Contact our Customer Service team within 14 business days of receiving your order.
2. Once your return request is approved, send the item back and provide the tracking number within 7 business days.

All returned items must be in their original, unused condition and packaging. Items that do not meet these requirements will not be accepted.

6. Items ineligible for return

Please be aware that we cannot accept returns for:

• Items reported more than 14 days after delivery.
• Items showing signs of use or intentional damage.
• Items returned without prior authorization.
  
  
  

7. Refund process

Once your return is received and inspected, we will process your refund to the original payment method within 14 business days. You will be notified when your refund is being processed.

8. Contact us

If you have any questions or need assistance, feel free to contact us:

• Email: [email protected]
• LinkedIn: LW Cosmetics B.V.

We’re here to ensure your experience with LW Cosmetics is smooth and enjoyable.